Cancellation and Return Conditions

CONSUMER RIGHTS – CANCELLATION – RETURN CONDITIONS

GENERAL:

1. When you place an order electronically through the website, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014/29188), as well as other applicable laws.

3. Shipping costs, which are the expense of delivery, will be borne by the buyers.

4. Each purchased product will be delivered to the person and/or organization specified by the buyer at the address provided, within a period not exceeding 30 days. If the product is not delivered within this period, buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications indicated in the order, along with any warranty certificate, user manual, or other documentation if available.

6. In the event that the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days from the moment they become aware of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

7. If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product ceases.

TRANSACTIONS MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If it is determined that the credit card used by the buyer has been unfairly used by unauthorized persons after the product is delivered, and the payment for the sold product is not made to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller's expense.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If unforeseen force majeure events occur that prevent timely delivery of the product, the buyer will be notified. The buyer may request to cancel the order, to replace it with a similar product, or to postpone delivery until the obstacle is removed. If the buyer cancels the order, if payment was made in cash, the refund will be provided within 14 days after the cancellation. If the payment was made by credit card, the product amount will be refunded to the bank within 14 days after cancellation, but it may take 2-3 weeks for the bank to credit the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer must inspect the goods/services before receiving them; they will not accept damaged or defective goods/services (e.g., dented, broken, torn packaging, etc.) from the courier. It will be assumed that the goods/services received are undamaged and intact. The buyer must take good care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned along with the product.

RIGHT OF WITHDRAWAL:

11. The buyer can exercise the right of withdrawal from the contract without assuming any legal or penal responsibility and without providing any justification by notifying the seller within 14 (fourteen) days from the date of delivery of the product to themselves or the person/organization at the specified address using the contact details below.

12. CONTACT DETAILS FOR NOTIFICATION OF WITHDRAWAL:

• Company Name: ATZ STİL
• Address: Şehit Mustafa Gündoğdu Mah. Cam.Sk. No:4 İç Kapı No:8 12000-TÜRKİYE
• Email: info@atzgroup.com.tr
• Phone: +90 542 812 44 12

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the product purchased is a service, the 14-day period begins from the date the contract is signed. In service contracts where the performance has commenced with the consumer's approval before the withdrawal period expires, the right of withdrawal cannot be exercised.

14. Costs arising from the exercise of the right of withdrawal shall be borne by the seller.

15. To exercise the right of withdrawal, a written notification must be sent to the seller within the 14 (fourteen) day period via registered mail, fax, or email, and the product must not have been used in accordance with the provisions of this contract titled "Products for which the Right of Withdrawal Cannot Be Exercised."

USE OF THE RIGHT OF WITHDRAWAL:

16. The invoice for the product delivered to the third party or the buyer must be included (if the invoice for the product to be returned is corporate, it must be sent along with the return invoice issued by the institution). Returns of invoices issued on behalf of institutions will not be completed unless a RETURN INVOICE is issued.

17. The return form and the products to be returned must be delivered in their box, packaging, and, if applicable, complete and undamaged with their standard accessories.

RETURN CONDITIONS:

18. The seller is obliged to refund the total amount and any documents that put the buyer under obligation within a maximum of 10 days from the receipt of the withdrawal notification and to collect the goods within 20 days.

19. If there is a decrease in the value of the goods due to the buyer's fault, or if the return becomes impossible, the buyer is obliged to compensate the seller for the damages proportionate to their fault. However, the buyer is not responsible for changes and damages that occur due to the proper use of the goods or product within the withdrawal period.

20. If the use of the right of withdrawal results in the total amount falling below the limit of the promotional campaign set by the seller, the amount of discount enjoyed under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21. Products prepared according to the buyer's request or personal needs that cannot be returned, such as underwear, swimwear, and bikini bottoms, cosmetics, makeup products, single-use items, perishables, products with an expiration date, and items whose packaging has been opened after delivery, cannot be returned for health and hygiene reasons. Additionally, products that have mixed with others and cannot be separated by their nature after delivery, as well as goods such as newspapers and magazines unless provided under a subscription agreement, and immediately performed electronic services or intangible goods delivered instantly to the consumer, are also non-returnable if the packaging has been opened. Moreover, the right of withdrawal cannot be exercised for services that have begun upon the consumer's approval before the expiration of the withdrawal period.

22. For items such as cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, tapes, and stationery supplies (toner, cartridge, ribbon, etc.), their packaging must be unopened, untested, undamaged, and unused in order to be returned.

DEFAULT AND LEGAL CONSEQUENCES:

23. If the buyer defaults on payment transactions made by credit card, they accept and undertake that they will pay interest to the bank according to the credit card agreement and will be responsible to the bank. In this case, the relevant bank may resort to legal means and demand any resulting costs and attorney fees from the buyer, and in all cases, if the buyer falls into default due to their debt, they will accept to compensate the seller for any damages incurred due to the delayed performance of the debt.

PAYMENT AND DELIVERY:

24. Payments can be made via Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts at ............, ......... Bank (TL).

25. You can use any credit card for online single payment or installment options through our website. In online payments, the amount will be charged from your credit card at the end of your order.